Welcome to Africa Drone Kings!
These terms and conditions outline the rules and regulations for the use of Africa Drone Kings’s Website, located at https://africadroneking.co.za/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Africa Drone Kings if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
REPAIR/SERVICES DEPARTMENT TERMS & CONDITIONS
1. Applicability of these Terms and Conditions
1.1. These terms and conditions apply to any repairs/services performed or to be performed by Africa Drone Kings (Pty) Ltd (“ADK”). By submitting any drones or equipment to ADK for repairs, requesting any services from ADK, and/or accepting any quote, you hereby agree to these terms and conditions, which shall constitute a binding agreement between yourself and ADK in respect of such repairs and matters related thereto. You acknowledge that you have been provided with, have read, understood, and agreed to all provisions of these terms and conditions.
1.2. ADK reserves the right to decline repairs in respect of any drone(s) in its sole and absolute discretion.
1.3. ADK may, from time to time, update these terms and conditions. Please ensure that you are familiar with the latest version hereof before submitting any new repair work.
2. Risk of Loss or Damage
2.1. While ADK takes reasonable steps to secure all drones submitted to it and to prevent any damage thereto (including during any repairs), ADK cannot be responsible for any theft, loss, or damage that occurs to any drone in its possession and/or during any repair work of any nature whatsoever. The client assumes full responsibility for all risk, loss or damage to any drone in ADK’s possession and during any repair work and indemnifies and holds ADK harmless in this regard (unless ADK is required to remain liable under any applicable law where such loss is due to its gross negligence or wilful misconduct).
2.2. In no event shall ADK be liable for any special, indirect, or consequential damages of any nature whatsoever.
2.3. Despite best efforts, drone repairs can occasionally reveal or cause further internal damage, especially in crash-damaged units. If ADK is liable for any such damage, a refurbished equivalent may be offered by ADK as a replacement, subject to availability and at ADK’s sole and absolute discretion.
2.4. In some cases, a drone may need to be reset to factory settings or reformatted to complete diagnostics or repairs. ADK is not responsible for any data, settings, media, flight logs or software configurations lost or damaged during the repair process, regardless of cause.
2.5. The client acknowledges that damage may also be caused to the product by uncontrollable external factors, including (without limitation) fire, floods, high winds, and/or lightning strikes for which ADK shall not be liable.
3. Data Backup Responsibility
3.1. It is the client’s responsibility to back up all flight data, videos, and settings before submitting a drone for repair. ADK does not guarantee recovery or restoration of any data and accepts no liability for data loss.
3.2. The client warrants that they have backed up and secured all data contained on the device on a separate device prior to handing in the device.
3.3. The customer indemnifies and holds ADK harmless against any loss or corruption of data including but not limited to confidential, proprietary or personal information howsoever arising, and further the customer has removed any and all removable media and accordingly indemnifies ADK against the loss of any removable media.
4. Water-Damaged Drones
4.1. Without limitation to any other provision hereof, ADK will not repair any fault or damage to the product caused by illegal, improper or unauthorised use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand etc.) or improper installation or operation and ADK reserves the right to decline repairs where liquid ingress is evident or suspected.
5. Checklist for Drone Repair/Service
5.1. All clients are required to complete a drop-off and post-repair checklist for repairs.
5.2. The client must submit in writing a statement with all specific repairs they need done in reasonable detail to ADK’s satisfaction.
6. Warranty on Workmanship & Parts
6.1. All workmanship carries a 12-month limited warranty. This means that ADK warrants the quality of the repair work carried out on the drone for a period of 12 months from the date of completion. During this period, if any fault arises as a result of poor workmanship on the part of ADK, ADK will, at its discretion, re-perform the repair at no additional cost to the client.
6.2. Replacement parts carry a warranty of up to 12 months, unless a shorter warranty is specified by the part manufacturer or unless otherwise indicated to the client (in each case, as communicated to the client together with the terms of any manufacturer warranty).
6.3. These warranties do not cover:
6.3.1. Any new or unrelated faults not caused by the repair;
6.3.2. Damage caused by further crashes, misuse, water ingress or any factors after the drone is returned to the client; and/or
6.3.3. Faults arising from modifications, tampering, or other repairs by third parties after collection.
6.4. This warranty is in addition to, and does not limit, any right the client may have under the Consumer Protection Act No. 68 of 2008 (“CPA”).
6.5. If a warranty claim is made, the drone must be returned to ADK’s service centre. Courier fees (both ways) are at the client’s expense unless the warranty claim is approved.
6.6. No warranty hereunder shall cover any special, indirect, or consequential damages whatsoever.
7. Quotes and Payment
7.1. Quotes are valid for 7 days only unless advised in writing.
7.2. A consultation/diagnostic fee of (Consumer: R750, Enterprise R850, and Agriculture R1250), including VAT (where applicable) will be required before any repair work begins.
7.3. We accept the following forms of payment for repairs: Cash, Visa, Mastercard, EFT (provided that proof of payment is submitted and confirmed by ADK prior to any repair work starting in the case of EFT).
7.4. Once the client approves any quote, the final invoice amount will be reduced by the consultation fee (unless the quote is subsequently cancelled). If the quote is not approved, the consultation fee is non-refundable.
7.5. Each invoice shall be payable by the client upon completion of repairs/service and before collection or delivery, whereafter interest will accrue thereon at the higher of 12% per month and at the rate permitted by the law.
7.6. ADK shall not accept cancellations after receiving an acceptance or approval of a quotation. The customer shall be liable for the full repair charges; alternatively, where any applicable law entitles the client to cancel, a reasonable cancellation penalty will be levied before the device is released in accordance with the CPA. No cancellation shall be accepted after the repairs are completed.
7.7. In some drone repairs, special parts are required and are not always readily available. A 50% non-refundable deposit is required for parts that must be ordered for repairs.
7.8. No drone will be released to the client or their representative until all outstanding amounts due (including repair charges, parts, labour, storage, and any applicable courier fees) have been paid in full and payment has been verified by ADK.
7.9. Unless otherwise stated in any quote, all quoted amounts are inclusive of VAT (where applicable).
8. Loss of Waterproofing or IP Ratings
8.1. Any drone with an IP-rated or waterproof design will lose its ingress protection rating once opened or repaired by ADK. The client acknowledges this and indemnifies ADK for any such loss necessary to conduct the repair work.
9. Latent Damage Disclaimer
9.1. Drones with bent frames or propeller arms (amongst others) may have unseen internal damage. Crashes or physical shocks may cause hidden component failure (e.g., motherboard cracks or camera gimbal faults), which only become apparent after disassembly. ADK is not liable for such latent issues; however, ADK will communicate to the client about such issues.
9.2. Any resulting additional costs or repair decisions will be communicated to you and will require your approval in advance.
10. Uncollected Drones
10.1. You will be notified when any drone is ready for collection.
10.2. If any drone is not collected within 30 calendar days of such notice, ADK will charge a storage fee at the rate of R550 (inclusive of VAT) per month (on a pro rata basis), which will increase by R200 every 30 days thereafter. Payment for such storage will fall due at the end of each calendar month of storage.
10.3. To the extent permissible by law, if any drone remains uncollected for more than 3 calendar months and after 3 attempts to contact you (by phone or written communication) and after written notification to you (by SMS, email, or otherwise) with at least 1 month’s notice prior to such sale, such drone may be sold for its fair market value as reasonably determined by ADK to cover the storage and repair costs and any other amounts due by you. Any balance will be refunded to you (to a South African bank account nominated by you in writing). The sale of any uncollected drone shall comply with all applicable laws.
11. Collection Requirements
11.1. Drones will only be released once all fees are paid in full and the client presents a valid job card along with a South African ID or driver’s license.
11.2. If the owner is unable to collect the drone themselves, they must provide a signed letter of authorisation and a certified copy of their ID, together with the ID of the authorised collector.
11.3. Testing of the drone will be done inside a drone cage by an appointed, approved, and qualified ADK drone technician before the collection.
11.4. A video and/or photos will be taken during testing for the client’s satisfaction that their drone is in good working condition.
12. Repair Timelines
12.1. Repair turnaround times depend on the availability of parts, the complexity of the repair and supplier delivery timelines.
12.2. ADK commits to keeping clients informed throughout the process.
13. Access & Unlock Codes
13.1. To properly test your drone post-repair, ADK may require remote controller pairing, unlock PINs or app credentials.
13.2. Clients who decline to provide this information acknowledge that testing may be limited and warranty claims may be affected as a result.
14. Courier Services
14.1. You may agree to have any drone delivered to us and/or returned to you after completion of the repairs by courier service. If you wish to do so, please let us know and we will be in contact to make the necessary arrangements.
14.2. Client will be responsible for the courier fees (which shall be communicated to the client in advance) and shall be payable prior to the drone being couriered.
14.3. ADK uses trusted third-party courier services for deliveries. Once the drone is collected by the courier, to the extent permissible by law, the responsibility for the package is transferred to the courier. ADK is not liable for any loss, damage, or delays that occur during transit. It is your responsibility to ensure that you are familiar with the terms and conditions of the courier company.
14.4. Shipping insurance can be arranged upon request and at an additional cost. If insurance is not requested, the client accepts full responsibility for any potential shipping risks.
14.5. A tracking number will be provided to the client upon dispatch. It is the client’s responsibility to monitor the delivery status and ensure someone is available to receive the package.
14.6. If the package is returned due to an incorrect address or failed delivery attempts, the client will be responsible for any additional courier fees to reattempt delivery.
14.7. All drones are thoroughly inspected, tested, and packaged securely by ADK before being handed over to any courier service for delivery to the client.
14.8. Clients are advised to inspect the package upon delivery. Any visible damage to the box should be reported immediately to the courier and noted on the delivery receipt. Internal damage must be reported to ADK within 48 hours of receipt, along with photo evidence.
14.9. ADK is not liable for any damage unrelated to the repair or caused by pre-existing conditions not covered during the repair process.
14.10. By proceeding with courier delivery, the client confirms their acceptance of these terms and conditions.
15. Client Communications
15.1. By submitting a drone for repair, the client consents to receive updates from ADK, including quotes, invoices, service notifications, and optional marketing offers via SMS, email, or phone/WhatsApp.
15.2. ADK respects its clients’ privacy and will handle personal information provided with due care in accordance with the Protection of Personal Information Act No. 4 of 2013 and its privacy policy, available on request and on its website.
16. General
16.1. Governing Law and Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. The parties consent to the exclusive jurisdiction of the courts of South Africa in respect of any dispute arising from or in connection with these terms and conditions.
16.2. Notices: Any notice, demand, or communication required or permitted to be given under these terms and conditions shall be in writing and shall be deemed to have been duly given if delivered by hand or transmitted via email or other electronic means to the contact details supplied by the client at the time of submitting the drone for repair. Notices shall be deemed received on the date of delivery if delivered by hand or on the date of successful transmission if sent electronically.
16.3. Non-Variation: No addition to, variation of, or agreed cancellation of these terms and conditions shall be of any force or effect unless in writing and signed by or on behalf of both parties.
16.4. Non-Waiver: No failure, delay or indulgence by ADK in exercising any of its rights in terms of these terms and conditions shall operate as a waiver of that right, nor shall any single or partial exercise of any right preclude any other or further exercise thereof.
16.5. Severability: If any provision of these terms and conditions is found to be invalid or unenforceable under applicable law, such provision shall be severed to such extent, and the remainder of the terms and conditions shall continue in full force and effect.
16.6. Entire Agreement: These terms and conditions constitute the entire agreement between ADK and the Client in relation to the subject matter hereof and supersede all prior written or oral communications or agreements.
16.7. Force Majeure: ADK shall not be liable for any failure to perform or delay in performing any of its obligations under these terms and conditions due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, power failures, pandemic or epidemic outbreaks, strikes, labour disputes, civil unrest, war, government action, or the failure of third-party service providers or suppliers. In such cases, ADK will notify the client as soon as reasonably possible and take reasonable steps to minimize the impact of the delay or non-performance.
16.8. Authority and Capacity: By submitting a drone for repair, the client warrants that they have the legal capacity and authority to enter into a binding agreement with ADK, that they have the legal right to submit any drone(s) submitted for repairs, and have not infringed the rights of any other person.
WEBSITE TERMS & CONDITIONS
Cookies
We employ the use of cookies. By accessing Africa Drone Kings, you agreed to use cookies in agreement with the Africa Drone Kings’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Africa Drone Kings and/or its licensors own the intellectual property rights for all material on Africa Drone Kings. All intellectual property rights are reserved. You may access this from Africa Drone Kings for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Africa Drone Kings
- Sell, rent or sub-license material from Africa Drone Kings
- Reproduce, duplicate or copy material from Africa Drone Kings
- Redistribute content from Africa Drone Kings
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Africa Drone Kings does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Africa Drone Kings,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Africa Drone Kings shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Africa Drone Kings reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Africa Drone Kings a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Customer Privacy policy
Africa Drone Kings shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
- Payment options accepted: Payment may be made via Visa and MasterCard.
- Card acquiring and security – Card transactions will be acquired for Africa Drone Kings via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by Africa Drone Kings separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
- Responsibility
Africa Drone Kings takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
- Country of domicile -This website is governed by the laws of South Africa and Africa Drone Kings chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Africa Drone Kings; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Africa Drone Kings. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Africa Drone Kings’s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
